Privacy Policy

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1. Introduction

ProCall Assist ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at procallassist.com, use our AI receptionist services, or interact with us in any way.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry type, business size, service areas
• Account Information: Username, password, billing information, payment details
• Communication Records: Call recordings, transcripts, messages, support interactions
• Usage Data: Information about how you use our website and services
• Technical Data: IP address, browser type, device information, cookies, log files

Call Data

As an AI receptionist service, we process:

• Incoming call audio recordings
• Call transcripts and summaries
• Caller information (name, phone number, reason for call)
• Appointment scheduling data
• Customer service requests and responses

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing AI receptionist services, call handling, appointment scheduling
• Customer Support: Responding to inquiries, troubleshooting, providing technical assistance
• Billing and Payments: Processing payments, sending invoices, managing subscriptions
• Service Improvement: Analyzing usage patterns, improving AI performance, enhancing features
• Communication: Sending service updates, promotional materials, important notices
• Legal Compliance: Meeting regulatory requirements, responding to legal requests
• Security: Protecting against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in:

• Payment processing
• Cloud hosting and data storage
• Customer support services
• Analytics and performance monitoring
• Marketing and communication services

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Public safety concerns

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Call recordings and transcripts are typically retained for up to 2 years unless longer retention is required by law or requested by you for business purposes.

7. Your Rights and Choices

General Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format

How to Exercise Your Rights

To exercise your rights, contact us at:

• Email: privacy@procallassist.com
• Phone: (669) 270-0345

We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

11. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers are located. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

14. Definitions

• Personal Information: Information that identifies, relates to, or could reasonably be linked with a particular consumer or household
• Service Provider: A third party that processes personal information on our behalf for a business purpose
• Consumer: A natural person who is a California resident
• Sell: Sharing personal information with third parties for monetary or other valuable consideration